{"id":2366,"date":"2020-01-13T09:30:00","date_gmt":"2020-01-13T07:30:00","guid":{"rendered":"https:\/\/rationalk.ch\/blog\/?p=2366"},"modified":"2020-01-15T09:14:39","modified_gmt":"2020-01-15T07:14:39","slug":"kanban-pour-entreprise","status":"publish","type":"post","link":"https:\/\/rationalk.ch\/blog\/kanban-pour-entreprise\/","title":{"rendered":"Kanban pour entreprise"},"content":{"rendered":"\n<p>Les tableaux Kanban (ou board kanban) ont \u00e9t\u00e9 popularis\u00e9s par des logiciels comme Trello ou JIRA. Rationalk, le logiciel de gestion de projets pour entreprise embarque des fonctions similaires.<\/p>\n\n\n\n<p>Comment simplifier par exemple votre support informatique ou votre service client avec Rationalk : <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ouvrir un projet : \u00ab\u00a0Support Informatique\u00a0\u00bb<\/li><li>Dans ce projet, cr\u00e9er un tableau kanban<\/li><li>Puis cr\u00e9er 4 colonnes : <ul><li>Demande de support enregistr\u00e9e<\/li><li>En cours<\/li><li>Attente info client<\/li><li>Termin\u00e9e<\/li><\/ul><\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"316\" src=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=580%2C316&#038;ssl=1\" alt=\"\" class=\"wp-image-2367\" srcset=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?w=2812&amp;ssl=1 2812w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=300%2C164&amp;ssl=1 300w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=1024%2C559&amp;ssl=1 1024w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=768%2C419&amp;ssl=1 768w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=1536%2C838&amp;ssl=1 1536w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=2048%2C1117&amp;ssl=1 2048w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=1200%2C655&amp;ssl=1 1200w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?resize=1980%2C1080&amp;ssl=1 1980w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2020\/01\/Screenshot-2020-01-12-at-21.56.58.png?w=1740&amp;ssl=1 1740w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/a><figcaption>Un tableau kanban<\/figcaption><\/figure><\/div>\n\n\n\n<p>Chaque nouvelle demande de support arrivera dans la premi\u00e8re colonne.<\/p>\n\n\n\n<p>Fa\u00eetes avancer les t\u00e2ches de support en glissant d\u00e9poser les activit\u00e9s sur votre tableau.<\/p>\n\n\n\n<p>Une t\u00e2che qui passe dans la derni\u00e8re colonne est marqu\u00e9e comme termin\u00e9e.<\/p>\n\n\n\n<p>Pour aller plus loin :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Alerter les demandes de support client en attente depuis davantage de X jours<\/li><li>Connecter votre outil de facturation au tableau de support client Rationalk<\/li><li>Mettre en place des indicateurs (KPI) pour analyser votre efficacit\u00e9 de traitement des demandes<\/li><\/ul>\n\n\n\n<p>Rationalk vous permet de mod\u00e9liser vos processus m\u00e9tier de mani\u00e8re simple. Les tableaux kanban sont tr\u00e8s puissants pour donner une vision d&rsquo;ensemble de l&rsquo;\u00e9tat des t\u00e2ches dans une \u00e9quipe.<\/p>\n\n\n\n<p>Pour toutes vos questions ou pour vos demandes de d\u00e9monstration : 0768173346 ou <a href=\"mailto:info@rationalk.ch\">info@rationalk.ch<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les tableaux Kanban (ou board kanban) ont \u00e9t\u00e9 popularis\u00e9s par des logiciels comme Trello ou JIRA. Rationalk, le logiciel de gestion de projets pour entreprise embarque des fonctions similaires. Comment simplifier par exemple votre support informatique ou votre service client avec Rationalk : Ouvrir un projet : \u00ab\u00a0Support Informatique\u00a0\u00bb Dans ce projet, cr\u00e9er un tableau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Kanban pour entreprise. Les tableaux Kanban (ou board kanban) ont \u00e9t\u00e9 popularis\u00e9s par des logiciels comme Trello ou JIRA. Rationalk, le logiciel de gestion de projets pour entreprise embarque des fonctions similaires.","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[6],"tags":[],"class_list":["post-2366","post","type-post","status-publish","format-standard","hentry","category-rationalk"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts\/2366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/comments?post=2366"}],"version-history":[{"count":2,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts\/2366\/revisions"}],"predecessor-version":[{"id":2369,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts\/2366\/revisions\/2369"}],"wp:attachment":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/media?parent=2366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/categories?post=2366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/tags?post=2366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}