{"id":722,"date":"2013-05-03T15:36:47","date_gmt":"2013-05-03T13:36:47","guid":{"rendered":"http:\/\/thomasdt.com\/?p=722"},"modified":"2013-05-03T15:36:47","modified_gmt":"2013-05-03T13:36:47","slug":"implementing-knowledge-management-in-enterprise","status":"publish","type":"post","link":"https:\/\/rationalk.ch\/blog\/implementing-knowledge-management-in-enterprise\/","title":{"rendered":"Implementing Knowledge Management in Enterprise"},"content":{"rendered":"<h2>Why Knowledge Management (KM) ?<\/h2>\n<ul>\n<li>Effectiveness\n<ul>\n<li><span style=\"font-size: 1rem; line-height: 1;\">Don&rsquo;t re-invent neither the wheel nor the bearing<\/span><\/li>\n<\/ul>\n<\/li>\n<li>As a consequence:\n<ul>\n<li><span style=\"font-size: 1rem; line-height: 1;\">more time and room for creativity &amp; innovation<\/span><\/li>\n<li><span style=\"font-size: 1rem; line-height: 1;\">less costs<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<figure id=\"attachment_736\" aria-describedby=\"caption-attachment-736\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_10-47-59.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-736\" alt=\"KM Chart\" src=\"https:\/\/i0.wp.com\/thomasdt.com\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_10-47-59-300x137.png?resize=300%2C137\" width=\"300\" height=\"137\" srcset=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_10-47-59.png?resize=300%2C137&amp;ssl=1 300w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_10-47-59.png?resize=768%2C351&amp;ssl=1 768w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_10-47-59.png?w=807&amp;ssl=1 807w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-736\" class=\"wp-caption-text\">KM Chart source : Mc Kinsey, 2012<\/figcaption><\/figure>\n<p>The objectives of KM man in an organization are to promote knowledge creation, knowledge growth, knowledge communication and knowledge preservation in the organization (Steels, 1993).\u00a0 It entails managing knowledge resources in order to facilitate access and reuse of knowledge (O\u2019Leary, 1998)<\/p>\n<figure id=\"attachment_733\" aria-describedby=\"caption-attachment-733\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Picture1.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-733\" alt=\"KM Basic Principles\" src=\"https:\/\/i0.wp.com\/thomasdt.com\/wp-content\/uploads\/2013\/05\/Picture1-300x188.png?resize=300%2C188\" width=\"300\" height=\"188\" \/><\/a><figcaption id=\"caption-attachment-733\" class=\"wp-caption-text\">KM Basic Principles, source : Dieng, INRIA, 1998<\/figcaption><\/figure>\n<h2>How to efficiently introduce KM ?<\/h2>\n<ul>\n<li>KM starts by Managing the Change\n<ul>\n<li>Focus on the people, their habits, their way of working<\/li>\n<li>Accompanying the tool introduction with training<\/li>\n<li>Spread best practices<\/li>\n<li>don&rsquo;t focus on the tool but maximize the way people use the tool (your tool can be great but if no one use it\u2026)<\/li>\n<\/ul>\n<\/li>\n<li>A good KM strategy requires\n<ul>\n<li>support from the hierarchy<\/li>\n<li>money and time<\/li>\n<li>resource (a knowledge manager)<\/li>\n<li>continuous evaluation of the tools and the practices<\/li>\n<\/ul>\n<\/li>\n<li>Make the difference between DMS (document management system) &amp; Information Portal<\/li>\n<li>Don&rsquo;t neglect social media<\/li>\n<\/ul>\n<h2>Action Plan<\/h2>\n<ol>\n<li>Extend the DE\/PV system used in one site to all test labs. Possible Improvements: additional tags, link to the file, notifications send to the people when a new file is added in their area of interest.<\/li>\n<li>Create a spider (or wikimedia or quickR) for persistent information written in an encyclopedically way or How-Tos, processes. Permalink to files may be included in the pages.<\/li>\n<li>Store persistent knowledge (Test reports, former projects) in a plain text searchable system (DMS). The system should allow tagging. This will replace the Windows folder architecture and the duplication of files.<\/li>\n<li>Use the shared Windows folder growing knowledge (current project). Even better use a file sharing platform that allows versioning (to track changes) and\/or sametime editing of files. Prefer emailing the file link than the file itself.<\/li>\n<\/ol>\n<p>Notes:<\/p>\n<ul>\n<li>plain text search means that the search engine can search inside document (not only in the filename!)<\/li>\n<li>Tags allow to create dynamical virtual folder called bins without duplicating files.<\/li>\n<\/ul>\n<figure id=\"attachment_745\" aria-describedby=\"caption-attachment-745\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-33-25.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-745\" alt=\"KM Solutions Matrix\" src=\"https:\/\/i0.wp.com\/thomasdt.com\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-33-25-300x217.png?resize=300%2C217\" width=\"300\" height=\"217\" srcset=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-33-25.png?resize=300%2C217&amp;ssl=1 300w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-33-25.png?resize=768%2C556&amp;ssl=1 768w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-33-25.png?w=876&amp;ssl=1 876w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-745\" class=\"wp-caption-text\">KM Solutions Matrix<\/figcaption><\/figure>\n<h2>Some details on the criteria :<\/h2>\n<ul>\n<li>Simplicity of retrieving knowledge :\u00a0Getting access to the information, to the files<\/li>\n<li>Simplicity of adding knowledge :\u00a0Adding files to the knowledge<\/li>\n<li>Search function:\u00a0Searching for a specific subject<\/li>\n<li>Tagging function:\u00a0Allow the use of meta data to organize projects based on tags<\/li>\n<li>Versionning (history):\u00a0Keep track of all previous versions<\/li>\n<li>Security (confidentiality):\u00a0Are the data safe ?<\/li>\n<li>Right controls:\u00a0<span style=\"font-size: 1rem;\">Manage Admin User, block users, create group of user<\/span><\/li>\n<li>Ease of getting support:\u00a0<span style=\"font-size: 1rem;\">Community support, paid consultant support<\/span><\/li>\n<li>Compatibility:\u00a0<span style=\"font-size: 1rem;\">In case of change of system, is it easy to switch ?<\/span><\/li>\n<li>Mobility and multi-site:\u00a0<span style=\"line-height: 1.714285714; font-size: 1rem;\">Access to the information from anywhere<\/span><\/li>\n<li>Installation:\u00a0<span style=\"font-size: 1rem;\">Easy to install ?<\/span><\/li>\n<li>Group solution:\u00a0Does it fit into Company Group policies ?<\/li>\n<li>Interactions (notifications,\u2026):\u00a0Neswletters, email notification when new knowledge arrives.<\/li>\n<li>Price (and price of support):\u00a0Price of acquisition, annual fee, price of support<\/li>\n<\/ul>\n<figure id=\"attachment_746\" aria-describedby=\"caption-attachment-746\" style=\"width: 278px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-36-48.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-746\" alt=\"Group Needs\" src=\"https:\/\/i0.wp.com\/thomasdt.com\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-36-48-278x300.png?resize=278%2C300\" width=\"278\" height=\"300\" srcset=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-36-48.png?resize=278%2C300&amp;ssl=1 278w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-Excel-PughMatrix_KM_Solutions.xls_2013-05-05_09-36-48.png?w=609&amp;ssl=1 609w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/><\/a><figcaption id=\"caption-attachment-746\" class=\"wp-caption-text\">Group Needs<\/figcaption><\/figure>\n<h2>A point of view on the excel sheet subject<\/h2>\n<p>Convert xls to matlab :<\/p>\n<p>Pros :<\/p>\n<ul>\n<li>Matlab can do more things<\/li>\n<li>Matlab can protect the software against editing<\/li>\n<\/ul>\n<p>Cons :<\/p>\n<ul>\n<li>Matlab is a lot more complicated for doing simple things<\/li>\n<li>Matlab is more expensive<\/li>\n<li>Excel let the people make the software evolve<\/li>\n<\/ul>\n<p>Conclusion :<\/p>\n<p>If you want to empower the people, let them use and customize their excel sheets. They might have great ideas. But collect these improvements and needs to validate them and distribute to all.<\/p>\n<p>If you want to go into a large software that can do a lot of things in a controlled way hire a matlab consultant. If you do not add all function into the matlab soft, the people will continue to use excel sheets\u2026<\/p>\n<p>Alternative : distribute an official version of the sheet where everyone should verify its data produced by its own sheet.<\/p>\n<figure id=\"attachment_741\" aria-describedby=\"caption-attachment-741\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_15-09-21.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-741\" alt=\"Tag bins\" src=\"https:\/\/i0.wp.com\/thomasdt.com\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_15-09-21-300x224.png?resize=300%2C224\" width=\"300\" height=\"224\" srcset=\"https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_15-09-21.png?resize=300%2C224&amp;ssl=1 300w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_15-09-21.png?resize=768%2C574&amp;ssl=1 768w, https:\/\/i0.wp.com\/rationalk.ch\/blog\/wp-content\/uploads\/2013\/05\/Microsoft-PowerPoint-Knowledge-Management-TDT-v1.ppt_2013-05-04_15-09-21.png?w=861&amp;ssl=1 861w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-741\" class=\"wp-caption-text\">Tag bins<\/figcaption><\/figure>\n<h2>The task of the knowledge manager<\/h2>\n<ul>\n<li>Collect permanently the needs and habits of workers<\/li>\n<li>Identify unreachable knowledge (brain located knowledge or C:\\ located knowledge or printed knowledge) and make them accessible<\/li>\n<li>Facilitate the adoption of new tools and best practices<\/li>\n<li>Keep the knowledge bank always up-to-date<\/li>\n<li>Benchmark new solutions<\/li>\n<li>Manage access and rights<\/li>\n<li>Measure and report the ROI of the Knowledge Management strategy<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Why Knowledge Management (KM) ? Effectiveness Don&rsquo;t re-invent neither the wheel nor the bearing As a consequence: more time and room for creativity &amp; innovation less costs The objectives of KM man in an organization are to promote knowledge creation, knowledge growth, knowledge communication and knowledge preservation in the organization (Steels, 1993).\u00a0 It entails managing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[3],"tags":[],"class_list":["post-722","post","type-post","status-publish","format-standard","hentry","category-lifestyle"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts\/722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/comments?post=722"}],"version-history":[{"count":0,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/posts\/722\/revisions"}],"wp:attachment":[{"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/media?parent=722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/categories?post=722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rationalk.ch\/blog\/wp-json\/wp\/v2\/tags?post=722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}