Rationalk helps its customer with a GDPR documentation
Specific GDPR contracts are signed between Rationalk and its customers and Rationalk and its subcontractors
Rationalk works with very little number of subcontractors : server supplier (Infomaniak, ...), IT and security experts
We can sign NDA with our customers if needed
Service level agreement
If our general terms are not enough for you, we can establish a specific service level agreement with you.
RTO (recovery time objective) : depending on the criticity of our software in your business, we can agree on a specific recovery time. In case of major crash of your application, we can recover it in less than 30 minutes.
RPO (recovery point objective) : we define together the backup strategy for your data stored in Rationalk software.
Business continuity whatever happens
We guarantee 100% backwards compatibility between software versions. Even with your Rationalk custom modules. You will never be blocked to update because of a custom development made on Rationalk.
In the event of a cessation of activity of Rationalk SARL :
The customer will be allowed to used the software indefinitely
The software source code will be transfered to the customer so that the customer (or another software company) can continue providing new functionallities, maintenances and support (Technologies we use are well-known and well-spread technologies)
A option for our client to purchase the Rationalk software (lifetime license) can be proposed